Returns & Exchanges
At Celestial Seasonings, we want you to love every sip of our blends. If you are not completely satisfied with your purchase, you may return unopened products within 30 days of delivery for a full refund or exchange.
Contact Support
Reach out to our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.
Package Securely
Place the unopened tea boxes or accessories in their original packaging to ensure they are protected during transit back to our facility.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our quality team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing