Frequently Asked Questions
Everything you need to know about our blends and services.
Are your tea bags compostable?
Yes, our signature pillow tea bags are made from natural fibers and are completely compostable, as they do not contain strings, staples, or individual wrappers.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Do you offer caffeine-free options?
Absolutely. We offer a wide variety of herbal teas that are naturally caffeine-free, as well as decaffeinated versions of our traditional green and black teas.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on opened tea boxes. However, if your order is damaged or incorrect, please contact us within 14 days for a replacement or refund.
How should I store my tea to maintain freshness?
To preserve the flavor and aroma, we recommend storing your tea in a cool, dry place away from direct sunlight and strong odors.
Do you ship internationally?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and customs regulations.